This error is a PC error that is related to your license and is most commonly seen when entering your credentials. Below are the steps for troubleshooting.
- Ensure your username and password are entered correctly. The most common reason for seeing this message is that there is a mistake in one of these. They are case-sensitive.
- Make sure you have a working and stable internet connection.
- Check that your antivirus software or firewall hasn’t blocked the software from connecting to the internet.
If you need to confirm you are entering the correct username/password, you can see this article on how to find your username/password.