Starting August 21st, in order to strengthen your data's safety, we're adding new security features to Version 9 of Palmtech, the Palmtech V9 cloud, and online portal (portal.palm-tech.com). Because of this you'll need to update your Palm-Tech Plus app on Apple and/or Android devices to version 1.24, and update the PC program to version 9.3.
Not to worry, the update is easy to install:
- Apple and Android phones with automatic updates enabled will automatically update the Palm-Tech Plus app to the required version
- If you're not sure whether your app has auto-updated or not, go to the Google Play Store (for Android) or App Store (for Apple), find "Palm-Tech Plus," and tap Update if the option is available. If the Update option isn't available and Open is shown instead, it means the app is up to date and you're good to go.
- The online portal will show an "Out of date" alert within the first Palm-Tech screen if you need to update. Click the update button and follow the instructions on-screen to install the latest program version
Please update your apps before August 21st to keep them working smoothly. After that date, older versions of the Palm-Tech Plus software (apps and PC) won't connect to our servers anymore.
If you have any questions or need help with the update, visit the Palmtech Help Center. There, you'll find details about V9 and contact info for our support team if you need personalized assistance.