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Why am I getting the error 'File Saved but not Archived'?
Why am I getting the error 'File Saved but not Archived'?
Matt Wheeler avatar
Written by Matt Wheeler
Updated over 2 months ago

Whenever you’re downloading a file from the Cloud into your computer and you get the error 'File Saved but not Archived', it means that the archive location needs to be reset. Palmtech automatically saves a backup of each of your inspection files in a folder each time you click the ‘Save’ icon on your inspection. By default, this folder is set to C:\Documents\PalmTech90\Archive. But sometimes, it needs to be reset, this article will walk you through the steps to reset it.

  1. First, open Palmtech and click on 'Support' in the bottom left-hand corner.
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  2. Next, click on Program Settings.
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  3. Click on 'Locate' next to 'Archive Location'.

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  4. Click on Documents then double click the Palm-Tech90 folder. Select the Archive folder shown under the Palm-Tech90 folder and click OK.
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  5. After following these steps, please go back and try to save your file again. If the error persists, please contact our Support Team for further assistance.

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