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Resetting your password
Matt Wheeler avatar
Written by Matt Wheeler
Updated over 2 months ago

In the event that you forget your password, you can reset it by following the steps provided here:

  1. Your Palmtech password can be reset from the portal's login screen using the Forgot password link. Once clicked, a new screen asking for the email associated with your Palmtech account will appear.

    passwordResetForm.png
  2. After an email address is submitted, a new screen confirming the submission will appear requesting that you check the email account that was entered.

    passwordResetConfirmation.png
  3. After following the steps on the password reset email, you'll be greeted by a new password creation form. Enter a new password to use for your Palmtech account.

    passwordResetNewPass.png
  4. All set! You can now use your new password to log into Palmtech Complete.

I reset my password but didn't receive a confirmation email

In the event that you reset your password but have not yet received a confirmation email in your inbox please follow these steps:

  1. Check your Spam/Junk box

  2. Check the spelling or domain (@gmail, @outlook, @yahoo, etc.) of the email address you entered

If the email isn't in your Spam/Junk box and the spelling and/or domain of the address you entered are correct, the email you entered is not the one associated with your Palmtech account. Please contact support for further assistance.

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